I did some troubleshooting on an error in Crystal Reports and thought I would share the resolution. Today, a customer reported that they were unable to run a crystal report from within Sage 500 ERP and click the calendar lookup for date parameters. When they clicked the calendar lookup, the program returned a Script Error as follows:
I resolved this error by copying newer java script files into C:\Program Files (x86)\Business Objects\Common\3.5\crystalreportviewers115\prompting\js.
What I discovered was the original promptengine_calendar.js file was from 2007, so I was able to replace it with a file from 10/26/2008. Once I re-launched Sage 500 ERP and ran the report again, it returned the expected prompt:
By simply replacing the old file I was able to help the client resolve the error. The consultants at RKL are constantly discovery tips & tricks, and solutions to ERP system complications. If you need help resolving error issues in Crystal Reports or any other Sage solution you can contact RKL eSolutions Support at support@rklesolutions.com or call 717-735-9109 option 4.
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